The products can be exchanged or returned only within 7 days post-delivery in the original condition of the product. If 7 days have passed since your delivery, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
The returns shall not be accepted in the following cases:
1. Product is damaged due to misuse/overuse, or any other physical damage has been caused to the product with force
2. Product is altered by the customer
3. If the request is initiated after 7 business days of order delivery
4. For detailed T&C, please reach out to us at +91 9000500125 or mail us at .
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
Dry Fruit Uncle reserves the right to refuse/cancel any order. Dry Fruit Uncle at its sole discretion may cancel any
Refund/cancellation policies are applicable under the following conditions:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
In case of a return or cancellation, the refund shall be initiated post the product is delivered back to us and the quality of the products returned are verified by us.
Prepaid orders – The amount shall be credited to your account through which the payment was done. It may take 7-10 business days for the amount to reflect in your account depending on the mode of payment. The payment is dependent on the payment gateway and please refer to detailed T&C from the payment gateway on https://www.cashfree.com.
Cash on Delivery – The amount will be transferred to the digital mode of your choice by the executive once the contents of the returned package are verified. Please call us for any issues related to refund via COD at +91 9000500125
A refund will be initiated once the request is processed and in case you’re still contacted for delivery, please refuse the delivery.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
To return your product, you should mail your product to:
Dry Fruit Uncle, 15-8-455, Feelkhana, Hyderabad-500012.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us at +91 9000500125 or for questions related to refunds and returns.